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Senior IT Support Engineer

Senior IT Support Engineer

Your main tasks
  • Production troubleshooting and incidents handling
  • Perform telecom product implementation, functional, interoperability, and acceptance testing (verify the required interfaces using Linux/UNIX/Windows Server high level languages).
  • Update and track tests results, issues and associated test frameworks in partnership with development team.
  • Define, create & execute manual and automated tests as needed for the entire business solution.
  • Produce high quality documents and regular reports
  • Identify, diagnose, report, and assist development team in resolving defects and verifying bug fixes.
  • Taking ownership of technical issues, and working with R&D to resolve more advanced issues when necessary.
  • Collaborate with global test team members to ensure clarity on deliverables, establish QA practices and promote knowledge transfer. Provides feedback to improve the testability or design of an end-to-end business solution.
  • Facilitate communications between Customer teams, project manager and internal stakeholders
  • Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
  • Managing processes and ensuring to achieve targets in time.
  • Collaboration with R&D experts and staff members responsible for operations at the production site.
  • Sustainable Customer Relationship Management (define specific customer demands and comply with them in the product implementation, technical advice, etc.)
  • Produce high quality documents and regular reports
What we expect from You
  •  Oracle (OCA) / Linux (SUSE)/ Software Testing (ISTQB) or other related professional certifications.
  • Knowledge of test/QA processes and methodologies including execution and automation of tests.
  • Experience in creating test environments and knowledge of performance test tools and simulators.
  • Knowledge of bug tracking systems & defect management systems (JIRA, Confluence,.)
  • Knowledge of Python, C, C++, Java or any other computer languages.
  • Bachelor's degree in a Telecommunication / IT / Computer Science/ Engineering / Mathematical discipline or relevant skills or equivalent professional experience.
  • General understanding of database management systems and operating systems.
  • SQL/ Oracle / Linux certifications/scripting or a college project that you were involved in is considered a plus.
  • Prefer candidates possessing commercial experience implementing software solutions on UNIX and Linux platforms.
  • Strong verbal and written communication skills. Able to communicate with peers and management.
  • Ability to interact with diverse customers in a multi-cultural environment.
  • English fluent; French and German preferable
  • Deep competence of software engineering (BSS&OSS systems) and testing
  • Excellent knowledge of testing strategies, procedures, ticketing and bug tracking tools
  • Team spirit and hands-on, do it right from the first-time mindset
What You can expect from us
  • Competitive compensation package
  • International work environment & traveling opportunities.
  • Professional & career development opportunities.
  • Opportunity to work as part of an international team with a network of colleagues across the world.
  • Work on engineering projects and implement BSS/OSS solution while gain specialized technical knowledge in order to learn the whole architecture of a BSS/OSS telecom system.
  • High exposure to senior mentors and benefit from mentoring relationships.
  • Receive feedback and coaching, and participate in appraisals and reviews to help meet your career goals.
  • Travel Allowance for those who are working abroad.


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OTP Bank
Budapest Bank
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Contact us

Any questions? Our staff are at your service

You can contact our colleagues at:

1138 Budapest, Dunavirág u. 2., I. torony, 3. emelet
+36 1 319 55 11
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