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Technical L1 Support Engineer

Technical L1 Support Engineer

Your main tasks
  • Identify, diagnose, report, and assist development team in resolving defects and verifying bug fixes.
  • Taking ownership of technical issues, and working with our R&D to resolve more advanced issues when necessary.
  • Collaborate with global test team members to ensure clarity on deliverables, provide feedback to improve the testability or design of an end-to-end business solution.
  • Facilitate communications between Customer teams, project manager and internal stakeholders
  • Participate in peer reviews and inspections of requirements documents.
  • Managing processes and ensuring to achieve targets in time.
  • Collaboration with R&D experts and staff members responsible for operations at the production site.
  • Define specific customer demands and comply with them in the product implementation, technical advice, etc.
  • Produce high quality documents and regular reports
What we expect from You
  • Bachelor's degree in a Telecommunication / IT / Computer Science/ Engineering / Mathematical discipline or relevant skills or equivalent professional experience.
  • General understanding of database management systems and operating systems.
  • Prefer candidates possessing commercial experience implementing software solutions on UNIX and Linux platforms.
  • Strong verbal and written communication skills. Able to communicate with peers and management.
  • Ability to interact with diverse customers in a multi-cultural environment.
  • English fluent, any other languages is a plus.
  • Excellent knowledge of ticketing and bug tracking tools
  • Team spirit and hands-on mindset
Advantages
  • Oracle (OCA) / Linux (SUSE)/ Software Testing (ISTQB) or other related professionalcertifications.
  • Knowledge of bug tracking systems & defect management systems.
What You can expect from us
  • Competitive compensation package
  • International work environment & traveling opportunities.
  • Professional & career development opportunities.
  • Opportunity to work as part of an international team with a network of colleagues across the world.
  • Work on engineering projects and implement BSS/OSS solution while gain specialized technical knowledge in order to learn the whole architecture of a BSS/OSS telecom system.
  • High exposure to senior mentors and benefit from mentoring relationships.
  • Receive feedback and coaching, and participate in appraisals and reviews to help meet your career goals.
  • Travel Allowance for those who are working abroad
Place of work
Budapest

Apply

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Contact us

Any questions? Our staff are at your service

You can contact our colleagues at:

Address
1138 Budapest, Dunavirág u. 2., I. torony, 3. emelet
E-mail
career@mortoff.hu
Phone
+36 1 319 55 11
Send us a Message
You may send your questions or comments by e-mail. Our colleagues will send their responses to the e-mail address you have provided, so please check if the e-mail address is correct. We will do our best to respond as soon as possible. Thank you for your patience.
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